Privacy Policy

Tarea US LLC ("Tarea," "we," "us," or "our") operates the Tarea marketplace platform at taptarea.com and associated mobile applications. Tarea is a California limited liability company with its principal office at 400 N Oakland Avenue, Apt 209, Pasadena, California 91101.

This Privacy Policy applies to all users of the Platform, including Customers (homeowners, renters, and businesses), Pros (independent service professionals), and visitors to our website.

2.1 — Information You Provide Directly

• Account registration: name, email address, phone number, password, profile photo.
• Pro onboarding: business name, professional licenses, insurance documents, background check consent, service categories, service areas, and pricing.
• Booking and transactions: service requests, booking details, payment information (processed by Stripe — Tarea does not store card numbers).
• Communications: messages sent through the Platform between Customers and Pros, support tickets, and feedback.
• Reviews and ratings: content submitted about Pros or Customers after completed bookings.

2.2 — Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers.
• Usage data: pages viewed, features used, search queries, booking flow interactions, time spent on the Platform.
• Location data: approximate location inferred from IP address; precise location if you grant permission via your device.
• Cookies and tracking technologies: see Section 7 for details.

2.3 — Information from Third Parties

• Background check results from third-party verification providers (Pros only).
• Payment processing data from Stripe, Inc.
• Identity verification data from third-party KYC providers (where applicable).
• Social login data if you choose to register via Google or Apple.

Tarea collects identifiers (name, email, phone, IP address), commercial information (booking and transaction history), geolocation data, internet activity, and professional information (Pros only). We collect this information to operate the Platform, process bookings and payments, verify Pros, ensure safety, and improve our services.

Tarea does not sell personal information to third parties. Tarea does not share personal information for cross-context behavioral advertising without your explicit consent.

4.1 — To Provide and Operate the Platform

• Create and manage your account.
• Process bookings, payments, and payouts.
• Match Customers with Pros based on location, availability, and service category.
• Facilitate communications between Customers and Pros.
• Process refunds, cancellations, and disputes.

4.2 — To Verify and Ensure Safety

• Conduct background checks and license verification for Pros.
• Detect and prevent fraud, abuse, and unauthorized access.
• Investigate complaints and disputes between users.
• Comply with legal obligations, court orders, and law enforcement requests.

4.3 — To Improve the Platform

• Analyze usage patterns to improve features and user experience.
• Conduct internal research, testing, and analytics.
• Develop new services and platform features.

4.4 — To Communicate with You

• Send booking confirmations, reminders, and receipts.
• Notify you of updates to these Terms or the Privacy Policy.
• Respond to customer support inquiries.
• Send promotional communications (only with your consent — you may opt out at any time).

We do not sell your personal information. We share your information only in the following limited circumstances:

5.1 — With Other Users

When a booking is made, we share limited profile information between the Customer and Pro to facilitate the service — such as name, contact information, service address, and booking details. This sharing is limited to what is necessary to complete the transaction.

5.2 — With Service Providers

We share information with vetted third-party service providers who assist us in operating the Platform, subject to contractual obligations to protect your data:

• Stripe, Inc. — payment processing and payouts.
• Background check providers — Pro verification (Pros only).
• Cloud hosting and infrastructure providers.
• Analytics providers (anonymized/aggregated data only).
• Customer support software providers.

5.3 — For Legal Compliance

We may disclose information when required by law, legal process, or government request, including to comply with a subpoena, court order, or regulatory investigation. We will notify you of such requests where legally permitted.

5.4 — Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of Tarea's assets, your information may be transferred to the successor entity. We will notify you of any such transfer and your options under applicable law.

5.5 — With Your Consent

We may share your information for any other purpose with your explicit prior consent.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know (Cal. Civ. Code § 1798.110): You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our business purpose, and the categories of third parties with whom we share it.
• Right to Delete (Cal. Civ. Code § 1798.105): You may request deletion of your personal information, subject to certain exceptions (such as completing a transaction or complying with a legal obligation).
• Right to Correct (Cal. Civ. Code § 1798.106): You may request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: Tarea does not sell personal information and does not share it for cross-context behavioral advertising. You may contact us to confirm our practices at any time.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit use and disclosure of your sensitive personal information to what is necessary to perform the requested services.
• Right to Non-Discrimination (Cal. Civ. Code § 1798.125): We will not deny services, charge different prices, or provide a different quality of service as a result of exercising your rights.

To submit a privacy rights request, email support@taptarea.com with subject line "California Privacy Rights Request". We will acknowledge receipt within 10 business days and respond within 45 days as required by the CCPA. You may also designate an authorized agent to make a request on your behalf by providing written authorization.

Tarea uses cookies and similar tracking technologies to operate and improve the Platform:

• Essential cookies: required for authentication and platform functionality. Cannot be disabled.
• Analytics cookies: help us understand usage patterns (anonymized). You may opt out via browser settings.
• Marketing cookies: only used with your explicit consent.

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality. For California residents, our use of analytics cookies does not constitute a "sale" of personal information under the CCPA.

• Account information: retained for the duration of your account and for 3 years after account closure.
• Transaction records: retained for 7 years for tax and accounting purposes.
• Background check data (Pros): retained for 5 years or as required by applicable law.
• Communications and support records: retained for 3 years.
• Analytics data: retained in anonymized form indefinitely; identifiable data retained for 2 years.

Upon a verified deletion request, we will delete or anonymize your personal information within 45 days, subject to applicable legal exceptions.

We implement commercially reasonable technical, administrative, and physical safeguards including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Regular security assessments and vulnerability testing.
• Incident response procedures for detecting and responding to data breaches.

In the event of a data breach affecting your personal information, we will notify you and applicable regulatory authorities as required by California law (Cal. Civ. Code § 1798.29 and § 1798.82) within 72 hours of discovery where feasible.

The Tarea Platform is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete it. Contact us at support@taptarea.com if you believe we have collected such information.

Users between the ages of 13 and 18 may only use the Platform with the consent and supervision of a parent or legal guardian. By registering, users affirm that they are at least 18 years of age or have obtained required parental consent.

The Platform may contain links to third-party websites or integrate with third-party services (such as Stripe for payments). This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third parties you interact with through the Platform. Tarea is not responsible for the privacy practices of third parties.

California law (Cal. Bus. & Prof. Code § 22575) requires us to disclose how we respond to "Do Not Track" (DNT) signals. Currently, the Tarea Platform does not respond to DNT signals from web browsers because there is no industry-wide standard for how DNT signals should be interpreted. We will update this section if a standard is adopted.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy at taptarea.com/privacy with an updated effective date.
• Sending an email notification to your registered email address at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date constitutes acceptance of the updated Privacy Policy.

• Company: Tarea US LLC
• Email: support@taptarea.com
• Legal Email: legal@taptarea.com
• Mailing Address: 400 N Oakland Avenue, Apt 209, Pasadena, California 91101
• Phone: +1 (800) 555-5555

For California privacy rights requests, use subject line: "California Privacy Rights Request." We will acknowledge receipt within 10 business days.